Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. S3M Support

Questions about licensing

Required fields are marked with an asterisk*

You can find this information in Settings>Licences>System Information

You can find this information in Settings>Licences>System Information

Powered by Jira Service Management
{"xsrfToken":"1c5252a8eca27332911322567012e107de2b7c90_lout","branding":{"id":"1","key":"sup","name":"S3M Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1a2a59","headerLinkHoverBGColor":"#1a2a59","headerBadgeColor":"#1a2a59"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d484d534-2ace-4922-8776-ddf9e02b7f79/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzhhZjBhYi0xMjFiLTQyNTQtYjdiZC1lYTM4NmFiYzJjNTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ0ODRkNTM0LTJhY2UtNDkyMi04Nzc2LWRkZjllMDJiN2Y3OSI6WyJyZWFkIl19LCJleHAiOjE3NjUyMzcwNDUsIm5iZiI6MTc2NTIzNjQ0NX0.z_XrUL0RnAn7xb_7Ll8O72HAo3aV2jEHbYz-pG4NDhk&client=ac8af0ab-121b-4254-b7bd-ea386abc2c53&mode=fit","logoId":"d484d534-2ace-4922-8776-ddf9e02b7f79","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"New Update 4.4.0","userInitialAnnouncementMessageWiki":"<p><a href=\"https://tickets.support.s3msecurity.com/servicedesk/customer/portal/1/article/30769197\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download 4.4.0 Update package</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"New Update 4.4.0","announcementMessage":"[Download 4.4.0 Update package|https://tickets.support.s3msecurity.com/servicedesk/customer/portal/1/article/30769197]","localeDisplayName":"English (United States)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#0d0000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/753762eb-715e-4823-a721-e747aec1ee57/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzhhZjBhYi0xMjFiLTQyNTQtYjdiZC1lYTM4NmFiYzJjNTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc1Mzc2MmViLTcxNWUtNDgyMy1hNzIxLWU3NDdhZWMxZWU1NyI6WyJyZWFkIl19LCJleHAiOjE3NjUyMzcwNDUsIm5iZiI6MTc2NTIzNjQ0NX0.6YUAF0d4bIZGAc2sTb3DsamX9zEzcASjPfyeNdO-xzs&client=ac8af0ab-121b-4254-b7bd-ea386abc2c53&height=300&mode=fit","bannerMediaApiFileId":"753762eb-715e-4823-a721-e747aec1ee57","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#0d0000","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10001,"serviceDeskId":1,"name":"S3M Support","description":"<p>Welcome! You can raise a request for Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"12","name":"Questions about licensing","descriptionHtml":"","callToAction":"Questions about licensing","introHtml":"<p>Please fill in the form for your questions and comments about the license.</p>","icon":10504,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[1],"key":""},{"id":"10","name":"Report an BUG","descriptionHtml":"","callToAction":"Report an BUG","introHtml":"<p>Tell us about the problems you are experiencing.</p>","icon":10545,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"13","name":"Suggest a feature","descriptionHtml":"","callToAction":"Suggest a feature","introHtml":"<p>Share your ideas for a new feature with us.</p>","icon":10535,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"11","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help with installation, configuration or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"6","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"7","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"3","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"2","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"1","name":"Web IT help","descriptionHtml":"","callToAction":"Web IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"4":[12,4,6],"1":[10,11,13,12],"2":[1,4,7,9],"3":[2,3,8],"5":[6,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6ffebd6b-78c9-33a8-af89-b0c101a65f4d","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://tickets.support.s3msecurity.com","https://s3msolution.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzhhZjBhYi0xMjFiLTQyNTQtYjdiZC1lYTM4NmFiYzJjNTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyMzc2NDUsIm5iZiI6MTc2NTIzNjQ0NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.6jHZCYaMrlYKGk59rVS5Krb_aIG9ISyzTbMI99LDtkU","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"ac8af0ab-121b-4254-b7bd-ea386abc2c53","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":12,"projectId":10001,"issueType":{"id":"10009","name":"[System] Service request"},"form":{"name":"Questions about licensing","descriptionHtml":"","callToAction":"Questions about licensing","intro":"<p>Please fill in the form for your questions and comments about the license.</p>","instructions":"","icon":10504,"iconUrl":"https://tickets.support.s3msecurity.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10091","fieldConfigId":"10193","label":"Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10090","fieldConfigId":"10192","label":"Phone","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10057","fieldConfigId":"10159","label":"Your System Serial Number","description":"You can find this information in Settings>Licences>System Information","descriptionHtml":"<p>You can find this information in Settings&gt;Licences&gt;System Information</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10058","fieldConfigId":"10160","label":"Your System MAC Address","description":"You can find this information in Settings>Licences>System Information","descriptionHtml":"<p>You can find this information in Settings&gt;Licences&gt;System Information</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2025-12-09T02:27:25+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6ffebd6b-78c9-33a8-af89-b0c101a65f4d","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://tickets.support.s3msecurity.com","https://s3msolution.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzhhZjBhYi0xMjFiLTQyNTQtYjdiZC1lYTM4NmFiYzJjNTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyMzc2NDUsIm5iZiI6MTc2NTIzNjQ0NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.6jHZCYaMrlYKGk59rVS5Krb_aIG9ISyzTbMI99LDtkU","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"ac8af0ab-121b-4254-b7bd-ea386abc2c53","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=s3msolution","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1c5252a8eca27332911322567012e107de2b7c90_lout","baseUrl":"https://tickets.support.s3msecurity.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://s3msolution.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ac8af0ab-121b-4254-b7bd-ea386abc2c53","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4b3709df300841ff9373ccdd7dba3479","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://s3msolution.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}